For Agencies and Municipalities

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• RightFax - Electronic Facsimile Service

  The Department of Administrative Services Bureau of Information Technology Solutions (BITS) Unified Communications Division maintains RightFax – a service that enables faxing from an email client and the elimination of dedicating equipment and network connections.

• Telecommunications

  The Department of Administrative Services Bureau of Information Technology Solutions (BITS) Unified Communications Division provides telecommunications, end-user device support and Enterprise collaboration services to the State of Connecticut’s Executive Branch agencies.

• eGovernment Services

  Everything you need to know about the eGovernment program.

• Application Delivery Controllers

  An application deliver controller is a device that is typically placed in a data center between the firewall and one or more web and/or application servers to provide load balancing, health checks, and high availability assurance. It also includes SSL off loading, as well as serving as a web application firewall.

• Database Administration

  This service provides for the development and design of database strategies, monitoring and improvement of database performance, capacity planning for future expansion requirements, restoration of damaged databases, and planning, coordination and implementation of database security.

• Data Integration

  Data Integration involves combining data residing in different sources and providing users with a unified view of these data.

• IT Policies and Guidelines

  State of Connecticut Information Technology and Internet related policies and guidelines.

• Analytics & Business Intelligence Tools

  This service provides techniques and tools used in identifying, extracting, analyzing, querying, reporting, and predictive modeling of business data.

• ITSESC

  Information and Telecommunications Systems Executive Steering Committee

• Information Management Services

  This service provides for the development, execution and supervision of programs, plans, policies, practices and procedures that properly manage the full data lifecycle needs of an enterprise.

• Data Center Operations Services

  The Department of Administrative Service Bureau of Information Technology Solutions (BITS) Data Center Operations is a service provided to state agencies to monitor and react to statewide network, data center or system events 24 hours per day.

• Automation Services

  The Department of Administrative Service Bureau of Information Technology Solutions Data Center Operations provides for workload automation using the Computer Associates ESP product.

• BITS Service Desk

  The Department of Administrative Services Bureau of Information Technology Solutions (BITS) Help Desk serves as the single point of contact for all client information technology inquiries, requests and incidents.

• Enterprise Networking Practices & Standards

  The Enterprise Networking Services (ENS) group, in conjunction with other Agencies, establishes the Network domain of the Enterprise Wide Technical Architecture Standards on network implementations and approved vendors.

• Connecticut Education Network (CEN)

  CEN is Connecticut’s premier provider of high-performance internet services to public and private organizations. Since 2000, CEN has been accelerating the progress of our members by providing reliable, low latency, high-speed networking and security services. We are the provider of choice for organizations that demand exceptional value, performance, and highly personalized service.