LTCOP Trainings and Podcasts


Mental Health and COVID-19: Fostering Cultural Inclusion in Long Term Care Communities

Seven episode podcast aimed to help residents, families and providers of long-term care facilities address and respond to some of the current challenges raised generally but also exacerbated by the COVID-19 pandemic. 
 
Your Care - Your Rights - Your Voice Podcast

Your Care - You Rights - Your Voice will focus on care choices, the rights you have related to those choices and how to use your voice to get the person-centered care you deserve. Host Mairead Painter is the Long Term Care Ombudsman for the state of Connecticut and a leader who is building strong community ties in the challenging area of long term care. She brings her expertise to address issues and solutions to Your Care- explains Your Rights- and helps you to use Your Voice to achieve the highest quality of care and the highest quality of life. To stay updated on all the latest info and get notifications when new episodes air, like and follow the Your Care - Your Rights - Your Voice Podcast Official Facebook Page.

Listen on Spotify

 
Voices Speak Out Against Retaliation
What is Fear of Retaliation? - What can you do about it?
In their own words, five of Connecticut’s nursing home residents tell their stories about their lives, the changes to their lives when they move into a nursing home, their fears and how they find voice and become empowered to live life to its fullest.

Voices Speak Out Against Retaliation - English
Voices Speak Out Against Retaliation Video

Voices Speak Out Against Retaliation - Spanish
Voices Speak Out Against Retaliation video - Spanish
 
Trauma Informed Care During COVID-19

This training will emphasize the importance of understanding the prevalence of trauma and the effects that trauma can have on an individual’s mental health, physical, social, and spiritual well-being so as to provide care that is sensitive to individual values while resisting the re-traumatization of vulnerable persons.

 

LTCOP and Center for Medicare Advocacy Presentations

Thanks to a Grant from Point32Health Foundation and the CT Department on Aging and Disability Services The CT Long-Term Care Ombudsman Program and the Center for Medicare Advocacy present virtual education sessions on a series of topics.

 
 LTCOP Education Series

Using Care Planning To Achieve Quality Care Presentation
Join Regional Ombudsman Lindsay Jesshop as she reviews residents rights as they pertain to individualized care plans and how residents and families can use their care plan as a tool to achieve quality care in skilled nursing facilities.

Using Care Planning to Achieve Quality Care Powerpoint
Accompanying Powerpoint Presentation


 
CT LTCOP Memory Care Training
Join regional Ombudsman Brenda Foreman as she reviews resident rights as they pertain to individuals who receive services in memory care units.

CT LTCOP Memory Care Training Powerpoint
Accompanying Powerpoint Presentation
 

Choosing a Nursing Home Presentation
Join Regional Ombudsman Daniel Beem as he guides individuals and families on choosing a skilled nursing facility. After a review of resident rights and regulations as they pertain to nursing home admissions/wait list laws Dan notes some tips, tricks, and tools to use when selecting a skilled nursing facility that best meets your needs. 

Choosing a Nursing Home Powerpoint
Accompanying Powerpoint Presentation

 
 
Family Council Presentation
The Connecticut Long Term Care Ombudsman Program hopes that this presentation will provide you with information and ideas to form your own family council at your loved one’s nursing home.
 
Know Your Rights: Medicare Discharges and Nursing Home Admissions
In this Presentation CMA and LTCOP review your rights and protections regarding the following topics: Medicare vs. Medicaid Coverage, Distinct notice and appeal rights for discontinuance, Third-Party Guarantees, how to handle admission agreements, practical advice on reviewing admission agreements, and filing complaints against abusive practices.
 
 LTCOP Involuntary Discharge Web Portal User Manual for Staff (Last Updated 11-2-21)
 
VRA Training Resources

Training Manual 2022 Full

Training Manual 2022 Just Modules 1,2

Training Manual 2022 Just Modules 3,4,5

Training Role Plays

 
 
RCH Multi-Agency Educational Series

This video series supports staff and residents in Residential Care Homes (RCHs). Each session covers key topics like mental health, resident rights, recovery, and crisis support.

Day 1 – Multi-Agency Education for RCHs

Date: March 19, 2025

Watch the Day 1 Session

Day 2 – Mental Health and Boundaries

Date: April 7, 2025

  • Understanding Mental Illness (DMHAS)
  • Behavioral Health Services in Connecticut
  • Helping Residents Move from Nursing Homes to the Community
  • How to Set Professional Boundaries
  • How to Stay Calm in a Crisis
  • Social Services and HCBS Waivers

Watch the Day 2 Session


Day 3 – Resident-Centered Care in Action

Date: May 12, 2025

  • How Recovery Coaches Support Residents
  • Balancing Resident Rights and Safety
  • Resident-Centered Practices in Daily Life
  • Insights from an RCH Administrator

Watch the Day 3 Session

Day 4 – Crisis Response and End-of-Life Planning

Date: June 2, 2025

  • Using the State Crisis System (988, Mobile Crisis, Respite)
  • Resident Mental Health and Recovery Stories
  • Opioid Use Disorder (OUD) Toolkit for RCHs
  • Palliative Care, Hospice, and Advance Care Planning

Watch the Day 4 Session