IT Services

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• IT Policies and Guidelines

  State of Connecticut Information Technology and Internet related policies and guidelines.

• Analytics & Business Intelligence Tools

  This service provides techniques and tools used in identifying, extracting, analyzing, querying, reporting, and predictive modeling of business data.

• Information Management Services

  This service provides for the development, execution and supervision of programs, plans, policies, practices and procedures that properly manage the full data lifecycle needs of an enterprise.

• Data Center Operations Services

  The Department of Administrative Service Bureau of Information Technology Solutions (BITS) Data Center Operations is a service provided to state agencies to monitor and react to statewide network, data center or system events 24 hours per day.

• Automation Services

  The Department of Administrative Service Bureau of Information Technology Solutions Data Center Operations provides for workload automation using the Computer Associates ESP product.

• BITS Service Desk

  The Department of Administrative Services Bureau of Information Technology Solutions (BITS) Help Desk serves as the single point of contact for all client information technology inquiries, requests and incidents.

• Enterprise Networking Practices & Standards

  The Enterprise Networking Services (ENS) group, in conjunction with other Agencies, establishes the Network domain of the Enterprise Wide Technical Architecture Standards on network implementations and approved vendors.

• Metropolitan Area Network

  The Enterprise Network Services (ENS) group builds and supports the State of Connecticut Metropolitan Area Network which connects 18 large sites in the greater Hartford area with metro Ethernet connections between 1G and 20G speeds. This connectivity serves 35 state agencies with access to the State’s Data Centers located in geographically diverse areas of the state.

• Networking Services (DNS, DHCP)

  The Enterprise Network Services (ENS) group supports the provisioning of key networking services including Domain Name System (DNS) and Dynamic Host Control Protocol (DHCP) for customers on both the state’s intranet and in the external facing application domains.

• Network Management and Support

  The Enterprise Network Services (ENS) supports numerous network infrastructures. The ENS support methodology consists of configuring network infrastructure devices with management protocols and through the use of centralized servers collect alerts, alarms, events and traps that report the network status.

• Public Safety Data Network

  The Public Safety Data Network (PSDN) is an ultra-high-speed fiber optic data network that serves as a dedicated transport infrastructure and interconnectivity pathway for public safety and government applications and services throughout the state.

• Statewide Broadband Technology

  The Enterprise Network Services (ENS) group in partnership with the Department of Emergency Services and Public Protection (DESPP) and the Connecticut Education Network (CEN) provides private and public network connections to Public Safety, Municipal and Educational customers within the State of Connecticut via the Nutmeg Network. The ENS group serves as operators, management and planners for a number of State of Connecticut associated networks.

• Enterprise Application Hosting and Support

  Provide application server hosting for statewide agency web based applications hosted and managed by DAS BITS.

• Wide Area Networks

  The Enterprise Network Services (ENS) group provides Wide Area Networks (WAN) connectivit to all Executive Branch Agencies via BITS intranet infrastructure and content filtering and security support for entire State Intranet and access to the Internet.

• Distributed Platforms

  BITS Server Management offers secure highly available virtual hosting solutions for statewide applications and services.